Terms and conditions

INTRODUCTION

This website is operated by StopBugzz.com. Throughout the site, the terms "we", "us", and "our" refer to StopBugzz.com. StopBugzz.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority in your country, state, or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - TAXES AND IMPORT DUTIES

Because products are shipped directly from our supplier to you, our prices do not include VAT or import duties. It is the responsibility of the customer to comply with local tax regulations and pay any applicable import duties or taxes in their country.

SECTION 8 - THIRD-PARTY TOOLS AND LINKS

We may provide you with access to third-party tools that we neither monitor nor have control over. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind. Any use of optional third-party tools offered through the site is entirely at your own risk and discretion.

SECTION 9 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that your use of the service is at your own risk. All products and services delivered to you are provided "as is" without any warranties of any kind. We do not guarantee that the results from using the service will meet your expectations.

SECTION 11 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

SECTION 12 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@stopbugzz.com.

Do you offer worldwide shipping?

Yes, we ship worldwide to the countries USA, Canada Australia, NZ, Europe & UK

What are your Shipping Methods?

Free Shipping

  • Orders are processed and sent out Monday to Friday during business hours, excluding holidays.
  • Typically ships 1-2 business days after the order is placed.
  • Comes with a 14-day return policy.

What are your standard delivery times?

  • USA & Canada: 3-10 days
  • Australia, NZ & Oceania: 3-14 days
  • Europe & UK: 3-10 days

Note: Actual delivery times may vary due to external factors such as flight arrangements, weather conditions, and local courier services.

Where can I find my tracking number?

Once your order is shipped, you will receive an email with your tracking number. If you don't receive it or the tracking number doesn’t work, please contact our customer support team, and we’ll assist you promptly.

Are there customs charges?

International orders may be subject to additional tax or customs charges upon arrival. Although this is uncommon, any such fees are your responsibility. We recommend checking with your local authorities regarding potential import charges before placing your order.

Can I change the shipping address for my order?

Please double-check your billing and shipping addresses during checkout, as we are not liable for incorrect addresses entered during this process. If we make an error, we will take full responsibility and send you a replacement at no extra charge.

What should I do if my package is lost or stolen?

If your tracking number shows that your package was delivered but you can’t locate it, please check your property, mailroom, or with neighbors who might have accepted it on your behalf. If it still cannot be found after 1-2 business days, contact your local post office to file a claim and provide your tracking information. Once you’ve done this, please email us at stopbuzz@gmail.com with the claim details so we can assist further.

We are not responsible for lost or stolen packages with confirmed delivery. For added security, we recommend choosing expedited shipping, which includes free replacement for stolen parcels. We consider an item lost in transit if there are no tracking updates for 25 days. Please contact us at stopbugzz@gmail.com to process a replacement.